Supermarket Manager at Domeo Resources International (DRI)

Job Summary

The Supermarket Manager is responsible for overseeing the daily operations of the store, ensuring excellent customer service, driving sales, maintaining inventory accuracy, supervising staff, and ensuring the supermarket runs efficiently and profitably. This role requires strong leadership, problem-solving abilities, and operational expertise.

Key Responsibilities

• Oversee day-to-day supermarket operations
• Manage and supervise staff including cashiers, floor attendants, and inventory personnel
• Ensure excellent customer service and handle customer complaints professionally
• Monitor inventory levels, place orders, and ensure timely restocking of shelves
• Maintain store cleanliness, safety, and compliance with company standards
• Prepare daily and weekly sales reports and analyze performance indicators
• Implement promotional activities and ensure product displays are attractive
• Train, coach, and motivate team members to meet performance targets
• Ensure adherence to cash-handling procedures and financial controls
• Coordinate with suppliers and ensure timely delivery of goods

Qualifications & Experience

• Minimum of OND, HND, or BSc in any related field
• 2–5 years of experience in supermarket management or a supervisory retail role
• Experience handling fast-paced retail operations is an added advantage

Technical Skills

• Inventory Management: Ability to monitor stock levels, identify shortages, manage expiries, and coordinate reorders
• Sales & Reporting: Proficiency in daily and weekly sales reporting, analyzing sales trends, and preparing performance summaries
• POS & Retail Systems: Understanding of supermarket POS systems, cash-handling procedures, and reconciliation
• Supplier & Vendor Management: Ability to manage suppliers, negotiate prices, and track deliveries
• Store Operations Knowledge: Knowledge of merchandising and shelf arrangement