Spa Manager - Smart Partners, Lagos

We are looking for a qualified candidate to fill this position. Position Overview:

• The Spa Manager is responsible for the overall leadership, operational efficiency, financial performance, and service excellence of the spa.

• The role ensures delivery of high-quality spa services, drives revenue growth, maintains regulatory compliance, and leads a high-performing team to achieve business objectives and exceptional customer satisfaction.

Key Responsibilities: Leadership & Team Management:

• Lead, supervise, and motivate spa therapists, estheticians, and support staff.

• Manage recruitment, onboarding, training, scheduling, and performance evaluation.

• Foster a positive, professional, and customer-centric culture.

• Ensure continuous skills development and service quality improvement.

Customer Service Excellence:

• Maintain exceptional client experience standards.

• Handle customer inquiries, complaints, and service recovery professionally.

• Implement feedback mechanisms to enhance service delivery and retention.

Operational Management:

• Oversee daily spa operations, ensuring smooth workflow and adherence to SOPs.

• Manage appointment scheduling, staff allocation, and service delivery.

• Ensure cleanliness, hygiene, and ambiance standards are consistently met.

• Monitor inventory, supplies, and equipment maintenance.

Financial Management:

• Develop and manage budgets, revenue targets, and cost controls.

• Monitor daily sales, expenses, and profitability.

• Prepare periodic financial and operational performance reports.

• Optimize resource utilization to maximize ROI.

• Drive sales initiatives, promotions, and membership programs.

• Collaborate on marketing campaigns to increase footfall and revenue.

• Upsell products and services to improve average transaction value.

• Build partnerships and corporate client relationships.

Communication & Coordination:

• Maintain effective communication with staff, management, and clients.

• Conduct regular team meetings and performance reviews.

• Liaise with vendors and service providers.

Organization & Time Management:

• Ensure efficient scheduling and resource planning.

• Maintain accurate records of sales, inventory, and staff performance.

Problem-Solving & Decision-Making:

• Proactively identify operational gaps and implement corrective actions.

• Address service disruptions or staff conflicts effectively.

Technical & Regulatory Compliance:

• Ensure compliance with h...