Service Engineer - MHE at RT Briscoe

Job Overview

An exciting opportunity has arisen for a motivated professional to join RT Briscoe as a Service Engineer in Matori, Lagos. The Service Engineer provides technical leadership in the maintenance, diagnostics, and repair of material handling equipment—including forklifts, warehouse systems, and industrial machinery.

The role combines hands-on technical expertise with a strong customer and business focus, supporting after-sales performance, operational efficiency, and customer satisfaction.

Technical Operations Responsibilities

• Commission, diagnose, maintain, and repair forklifts, warehouse equipment, construction machines, and industrial solutions
• Conduct preventive maintenance, inspections, and health checks to ensure optimal equipment performance
• Provide technical guidance and on-the-job training to Service Technicians to strengthen service delivery capability
• Implement service standards and best practices aligned with OEM and industry requirements
• Enhance workshop efficiency through effective resource planning, workflow management, and personnel coordination
• Use modern diagnostic tools to identify complex faults and recommend cost-effective resolutions
• Manage and forecast spare parts inventory to ensure availability of fast-moving and essential consumables
• Prepare accurate service reports, WIP updates, and maintain comprehensive equipment service history records

Sales & Customer Engagement Responsibilities

• Support after-sales revenue growth through quality service delivery and value-added recommendations
• Strengthen customer relationships and contribute to business expansion by identifying new service opportunities
• Provide expert consultation on equipment operation, maintenance practices, and lifecycle optimisation
• Work with the sales team to identify upselling opportunities and promote service solutions
• Analyse customer feedback and service performance indicators to drive continuous improvement