Senior Account Officer at Hempawa Consult

About the Role

We are hiring a Senior Account Officer for a leading FinTech company transforming financial access across Nigeria and Africa. This is an in-person, mid-level sales and client management role based in Lagos and Abuja, designed for a disciplined performer who excels at revenue generation, client relationship management, and portfolio growth.

Key Responsibilities

• Grow accounts and revenue by managing and expanding a portfolio of clients, driving adoption, retention, and revenue growth
• Own client relationships as the primary contact for key accounts, ensuring satisfaction, quick issue resolution, and continuous business engagement
• Activate sales pipelines by identifying new business opportunities within existing accounts and executing upsell and cross-sell strategies
• Strengthen customer experience through seamless onboarding, usage support, and long-term engagement to improve lifetime value
• Execute territory sales plans by supporting field sales activities, conducting client visits, managing activations, and conducting weekly revenue-focused follow-ups
• Track account performance, submit weekly sales reports, and provide insights that support strategic decision-making

Required Qualifications

• 2–4 years of experience in account management, sales, or customer-facing roles within fintech, banking, telecommunications, or tech industries
• Proven ability to meet revenue targets, build pipelines, and manage high-volume accounts
• Excellent interpersonal and negotiation skills with ability to build trust-based relationships
• Strong analytical and organizational capabilities, with ability to track metrics, manage documentation, and provide insight-driven recommendations
• Based in Lagos or Abuja with strong knowledge of local markets and customer patterns

Why This Role Stands Out

• High impact position with direct influence on customer growth, product adoption, and market penetration
• Clear career progression pathway into senior sales and key accounts management