Security Control Room Operator

Position Overview

The Security Control Room Operator is responsible for monitoring and controlling security systems from the control room to ensure the safety of people, property, and assets. The role involves continuous surveillance, incident reporting, and prompt coordination with security personnel and emergency services when required.

Key Responsibilities

• Monitor CCTV cameras, access control systems, alarms, and other security equipment in real time
• Detect, analyze, and report suspicious activities, security breaches, or safety hazards
• Respond promptly to alarms and emergency situations according to established procedures
• Maintain accurate logs of incidents, daily activities, and system operations
• Coordinate with on-site security guards, supervisors, and emergency responders during incidents
• Control access to restricted areas through electronic access systems
• Ensure all security equipment is functioning properly and report faults or malfunctions immediately
• Follow standard operating procedures (SOPs) and security protocols at all times
• Provide support during investigations by retrieving and preserving CCTV footage
• Maintain confidentiality of security information and reports

Required Qualifications

• Minimum of SSCE / OND / HND (depending on organization requirements)
• Proven experience in a security control room or surveillance role (an advantage)
• Basic knowledge of CCTV systems, alarm monitoring, and access control systems
• Good communication and reporting skills (verbal and written)
• Ability to remain alert, calm, and focused under pressure
• Willingness to work shifts, including nights, weekends, and public holidays
• Basic computer literacy

Key Skills and Competencies

• Strong observation and attention to detail
• Quick decision-making and problem-solving skills
• Integrity and professionalism
• Teamwork and coordination