Sales, Marketing & Customer Service Manager at Handyman Daige Properties

About the Role

An exciting opportunity has arisen for a motivated professional. We are currently seeking a proactive and personable Sales, Marketing & Customer Service Manager to join our team and help expand our client base and market presence.

If you have a passion for sales, marketing, and client engagement—with experience in real estate—this role is for you.

Key Responsibilities

• Manage a sales and customer service team and provide leadership, training, and coaching
• Monitor and evaluate the performance of sales and customer service team members, providing feedback, coaching, and support to enhance their sales and customer service skills and productivity
• Develop a sales and customer service strategy to achieve organizational sales goals and revenues
• Set individual sales targets with sales and customer service team members
• Work on sales scripts with agents
• Track, collate, and interpret sales figures and reporting
• Ensure members of the sales and customer service team have the necessary resources to perform properly
• Identify new business opportunities, market segments, and potential clients to drive business growth and increase sales opportunities
• Plan and direct sales and customer service training with the Human Resources department
• Assist the Human Resources department during hiring processes
• Control expenses and monitor budgets in the sales and customer service department
• Stay informed about market trends, competitor activities, and industry developments to identify opportunities for growth, innovation, and competitive advantage
• Prepare and present sales reports, performance analyses, and forecasts to senior management, offering insights, recommendations, and updates on sales activities and results

Requirements

• Bachelor's Degree
• 10–15 years of experience post NYSC
• Vast experience in sales, marketing, and customer service
• Strong communication, interpersonal, and negotiation skills