Sales Manager at Kloverharris Limited

Primary Responsibilities

• Achieve and exceed sales goals through strategic sales planning, client relationship management, sourcing new clients, and building productive long-term relationships with existing clients
• Evaluate performance of all team members and provide consistent coaching with emphasis on service and selling excellence; create and modify action plans for continuous staff development
• Stay current with market competition, industry trends, and client shopping behaviors
• Demonstrate strong business acumen; strategically forecast, plan, and budget according to business needs
• Support an environment of teamwork, trust, and collaboration with peers, clients, and supervisors
• Develop product knowledge skills and remain aware of current collections in-boutique and online; cascade and train information to the broader team
• Foster a boutique environment that delivers renowned and authentic service to create a luxury client experience
• Provide performance management of sales executives, offering feedback and development opportunities
• Maintain visual merchandising to company standards
• Reactivate major dormant accounts into active buying customers
• Resuscitate past corporate and government accounts and sign-up new clients
• Sell all product categories of brands carried by the company across entry level, mid-range, and high-end watch segments
• Complete all training requirements from brands through e-learning and other sources
• Ensure all team members adhere to company dress code standards at all times

Key Result Areas

• Develop initiatives to increase boutique sales
• Manage achievement of business objectives by utilizing a top client retention strategy to retain and grow customer base
• Ensure role play, product knowledge sharing sessions, and weekly customer service training
• Reactivate dormant accounts

Location

Lagos, Nigeria