Sales & Customer Service Representative at Auldon Limited

About the Role

Auldon Limited is recruiting a Sales Representative to understand customer product needs, recommend merchandise, drive sales, and meet targets. This role combines sales expertise with excellent customer service delivery in a fast-paced retail environment.

Key Responsibilities

• Greet and direct customers in a professional manner
• Provide accurate information about product features, pricing, and after-sales services
• Answer customers' questions about specific products and services
• Conduct price and feature comparisons to facilitate purchasing decisions
• Cross-sell products to increase sales
• Ensure merchandise racks are fully stocked and well-maintained
• Process transactions accurately
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service, especially during peak times
• Inform customers about discounts and special offers

Requirements & Skills

• BSc in Business Administration, Marketing, or related field
• Proven work experience as a Retail Sales Representative, Sales Associate, or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic mathematical skills
• Track record of achieving sales quotas
• Excellent communication skills with ability to build trusting relationships
• Strong customer-focused mindset
• Ability to perform in fast-paced environments
• Flexibility to work various shifts