Sales Associate at Owens and Xley

About the Role

We are seeking a highly organized, customer-focused Sales Associate to join our luxury clothing store team in Lagos. The ideal candidate will ensure smooth daily operations, deliver exceptional customer service, and actively contribute to sales growth through upselling and cross-selling. If you have a passion for fashion, excellent people skills, and strong operational discipline, we'd love to meet you.

Store Operations

• Ensure the generator has sufficient diesel and refill when necessary
• Oversee the store's cleanliness and arrangement; coordinate with the Cleaner (Mondays & Thursdays)
• Secure the generator and backup generator daily
• Switch off all appliances except the CCTV at closing
• Lock up the store securely each day
• Pick up new cargo arrivals and ensure proper handling

Inventory & Logistics

• Accurately input stock into the inventory system
• Prepare items for DHL/GIG deliveries based on schedule
• Log delivery details and update customer information
• Participate in stock updates and maintain organized records

Sales & Customer Service

• Greet customers warmly, understand their needs, and guide them based on their budget
• Scan barcodes, process payments (cash, transfer, card), and confirm transfers with the Accountant when required
• Collect and record customer details (name, email, phone)
• Provide receipts upon request and assist customers with multiple bags
• Recommend complementary products to enhance customer experience and drive sales
• Take and manage customer requests for specific items, including full or part payments

Orders & Pre-orders

• Share pre-orders on WhatsApp groups and update the tracking Excel sheet
• Inform the Business Director about pre-orders for processing
• Notify customers when items arrive for pickup or delivery and collect outstanding payments
• Apply fixed pricing for personal shopper services, share item details, and manage the ordering process end-to-end