Retail Sales Officer at IO Furniture

About the Role

We are seeking a qualified candidate to join our team in a dynamic retail sales position. This role encompasses showroom management, customer service, inventory coordination, and support for our marketing and production teams.

Showroom Management

• Oversee the organization and presentation of the showroom to meet high sales standards
• Ensure the cleanliness of shelves and promptly return items after client viewings
• Coordinate with cleaning staff when maintenance is needed
• Facilitate immediate replacement of purchased items

Sales Orders & Targets

• Ensure retail targets are met by managing weekly job orders and deliverables for the Upholstery or Production team
• Identify and address any constraints that may impact workflow

Customer Service

• Ensure timely deliveries and installations for retail orders
• Follow up with clients post-delivery and installation to ensure satisfaction

Inventory Management

• Collaborate with the store to accurately capture inventory
• Ensure store records incoming goods in a timely and accurate manner
• Conduct quality control checks and only accept products with no defects into the showroom
• Maintain the PIQIT/Retail spreadsheet, including all products on the e-commerce platform

Reporting & Analysis

• Ensure accurate completion of the digital tracker, tracking enquiries from various sources
• Provide monthly analysis of tracker data
• Collate weekly and monthly updates on top 5 bestsellers from PIQIT/Retail and share with Customer Service teams

Additional Support

• Assist the Deputy Marketing Lead with product uploads and inventory management as needed
• Coordinate styled photoshoots with the Deputy Marketing Lead and interior design team
• Ensure items identified for photoshoots are available and requested 48 hours prior to shoot day
• Send email to administration to prepare the warehouse or grounds for shoots