Retail Associates - People2profit-NG, Lagos

A reputable organization seeks a dedicated individual for this role. People2profit Nigeria is excited to support a fast-growing retail brand known for its curated lifestyle products and customer-first approach, in hiring a passionate and customer-obsessed Retail Associate. This is more than a sales role—it’s your chance to shape the in-store and digital customer experience, drive brand loyalty, and contribute directly to business growth in one of Lagos’s most vibrant retail spaces. Key Responsibilities:

• Greet, assist, and build rapport with customers in-store and online (via Instagram, WhatsApp, email, and chat).  

• Respond promptly and professionally to inquiries, orders, and feedback across all sales channels.  

• Process sales transactions including invoicing, POS operations, and order fulfillment.  

• Drive sales through active engagement, suggestive selling, and deep product knowledge.  

• Keep customers informed about new arrivals, promotions, and exclusive events.  

• Maintain visually appealing, clean, and well-organized store displays that reflect Sweven’s brand aesthetic.  

• Manage email marketing communications and support digital campaign execution.  

• Resolve customer concerns quickly and empathetically to maximize satisfaction and retention.  

• Track and report on customer preferences, competitor moves, and emerging product ideas. 

Required Qualifications: /Requirements 

• HND/BSc in Marketing, Business Administration, or a related field (or completed retail certification).  

• 3-5 years of experience in retail, e-commerce, or customer service (high-potential fresh graduates welcome!).  

• Excellent verbal and written communication—you’re clear, warm, and professional.  

• Tech-savvy: comfortable using WhatsApp Business, Instagram, email, and basic POS systems.  

• Quick-thinking, proactive, and customer-obsessed—you anticipate needs before they’re voiced.  

• Strong memory for product details, pricing, and promotions. 

Why Join our Client?

• Be the frontline ambassador of a bold, evolving Nigerian retail brand.  

• Gain hands-on experience in omnichannel retail, digital marketing, and brand storytelling.  

• Work in a creative, supportive, and growth-oriented environment in Lekki.  

• Earn a competitive monthly salary (₦200,000 – ₦250,000) with performance recognition.  

• Opportunity to grow into roles in sales leadership, marketing, or e-commerce operations