Restaurant Supervisor (QSR)

A reputable organization seeks a dedicated individual for this role. Position Overview:

• The Restaurant Supervisor is responsible for supporting the Outlet Manager in the day-to-day operation of anoutlet, ensuring excellent customer service, staff discipline, food safety compliance, and achievement of sales and operational targets.

• The role bridges management and frontline staff, enforcing the company's standards, policies, and culture across front-end and back-end operations.

Key Responsibilities:

• Reports to the Outlet Manager

• Manage the Outlet (in the absence of an Outlet Manager)

• Operations & service delivery

• Staff supervision & discipline

• Sales & performance management

• Inventory & stock control

• Compliance & reporting

• Training & quality control.

Key Performance Indicators (KPIs)

• Customer satisfaction and complaint resolution

• Staff discipline and attendance

• Sales performance and target achievement

• Cleanliness and food safety compliance

• Stock control and waste reduction

• Adherence to SOPs and company policies.

Requirements:

• Minimum of B.Sc

• 2 – 4 years experience in a QSR supervisory role

• Strong understanding of restaurant operations.

Skills: & Competencies:

• Strong leadership and people management skills

• Excellent communication and conflict resolution skills

• Good numerical and reporting skills

• Ability to work under pressure and manage shifts

• High level of integrity and accountability

• Customer-focused mindset.