Restaurant Supervisor at Mopheth Group

About the Role

We are seeking a dynamic Restaurant Supervisor to oversee daily operations, ensure exceptional customer service, and support the Executive Chef. This role requires strong leadership, multitasking ability, and a focus on achieving sales targets and customer satisfaction.

Key Responsibilities

• Supervise restaurant staff and ensure smooth daily operations
• Maintain high standards of customer service and resolve client issues promptly
• Monitor sales performance and work towards achieving set targets
• Prepare and submit operational reports to the Executive Chef
• Ensure compliance with hygiene, safety, and quality standards
• Train and motivate team members to deliver excellent service
• Handle service-facing client interactions professionally and fluently
• Implement innovative ideas to improve efficiency and customer experience

Qualifications

• Minimum OND/HND qualification or equivalent in Hospitality Management or related field
• Previous experience in restaurant supervision or similar role

Required Skills

• Fluent communication and interpersonal skills
• Strong leadership and team management
• Critical thinking and problem-solving ability
• Ability to multitask and work under pressure
• Sales and customer service orientation

Core Competencies

• Hardworking and proactive
• Team player with leadership qualities
• Innovative and detail-oriented
• Strong organizational and reporting skills