Restaurant Supervisor at Domeo Resources International (DRI)

Main Function

The Restaurant Supervisor will be responsible for overseeing daily restaurant operations, ensuring excellent customer service, staff efficiency, and smooth workflow in both the dining and service areas. The role involves managing staff performance, maintaining quality standards, monitoring inventory, and ensuring that guests enjoy a pleasant dining experience.

The ideal candidate must be hands-on, organized, and service-oriented, with strong leadership and communication skills to uphold the restaurant's standards and profitability.

Role Responsibilities

Restaurant Operations Management

• Supervise day-to-day restaurant operations to ensure efficient service delivery
• Ensure compliance with hygiene, safety, and quality standards
• Oversee food presentation, service speed, and customer satisfaction
• Coordinate kitchen and service teams to maintain a seamless workflow

Customer Service and Guest Relations

• Greet and attend to guests courteously, ensuring excellent customer experiences
• Handle customer inquiries, complaints, and feedback promptly and professionally
• Monitor dining areas to ensure tables are clean, properly set, and attended to quickly
• Foster a warm, welcoming, and professional dining atmosphere

Staff Supervision and Training

• Schedule, supervise, and motivate restaurant staff for maximum efficiency
• Conduct regular briefings, performance evaluations, and on-the-job training
• Ensure adherence to company policies, grooming standards, and customer service protocols
• Encourage teamwork and maintain discipline among staff

Inventory and Cost Control

• Monitor stock levels of food, beverages, and restaurant supplies
• Track daily sales, wastage, and usage to prevent losses
• Coordinate with the kitchen and procurement teams for timely restocking
• Assist in implementing cost-saving measures without compromising quality