Restaurant Business Manager

Position Overview

The Restaurant Business Manager is fully accountable for the restaurant's commercial and operational performance. You will work with the outlet team to drive profitability, operational excellence, brand standards, and an exceptional guest experience through strong leadership, disciplined execution, and sound business judgment.

Key Responsibilities

• Oversee daily restaurant operations to ensure efficient and high-quality execution
• Ensure adherence to recipes, portion controls, and food quality standards
• Ensure product availability, effective display, and merchandising to support sales
• Deliver sales targets, customer growth, and profitability objectives
• Control labour, food, and operating costs within approved budgets
• Ensure accurate recording of all sales transactions, proper cash handling, and timely submission of daily sales reports
• Review financial and sales reports regularly and implement initiatives to improve business growth
• Support local marketing initiatives and in-store promotions
• Enforce grooming, dress code, and personal hygiene standards across all staff
• Coach and develop team members to drive performance and accountability
• Conduct performance reviews, identify training needs, and manage disciplinary actions in line with company guidelines
• Ensure strict adherence to inventory control procedures
• Minimise waste, losses, and variances through effective stock management
• Own customer experience, ensuring consistently high standards and customer satisfaction
• Ensure cleanliness, food safety, and ambiance consistently meet brand and regulatory standards

Required Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Finance, Accounting, or related field
• 5 – 7 years of work experience
• Proven experience managing restaurant, FMCG, or retail operations in a leadership role