Relationship Officer - Unified Payment Services Limited, Lagos

About the Role

Join Unified Payment Services Limited as a Relationship Officer in our Merchant Department. This is an excellent opportunity to work with a leading organization, supporting digital transformation in commerce across multiple sectors.

We are seeking a proactive and commercially driven professional to manage relationships with merchant clients, support merchant onboarding, optimize transaction performance, and drive adoption of our payment solutions across retail, hospitality, healthcare, and services industries.

Key Responsibilities

Merchant Acquisition & Relationship Management

• Identify, onboard, and manage merchants across various industries including SMEs, retail, and enterprise clients
• Build and maintain strong relationships with existing merchants to drive retention, satisfaction, and transaction growth
• Educate merchants on platform features, usage optimization, and benefits of digital payment solutions

Product & Service Deployment

• Support the deployment and integration of payment solutions including POS terminals, QR payments, online gateways, and SoftPOS
• Coordinate with internal technical and operations teams to ensure seamless implementation and issue resolution
• Monitor merchant usage trends and recommend tailored solutions or upgrades based on business needs

Operational Support & Monitoring

• Track merchant transaction volumes, service performance, and SLA compliance
• Provide first-level support for merchant complaints, escalations, and service feedback
• Ensure proper documentation, KYC compliance, and due diligence for all merchant onboarding processes

Reporting & Market Insights

• Maintain accurate records of merchant performance, engagement activities, and account health
• Prepare reports and data analysis for management review

Ideal Candidate Profile

The successful candidate will have a strong background in merchant acquiring, payment solutions, or financial services, with a passion for supporting digital transformation in commerce.