Relationship Manager at Ultraviolet Microfinance Bank

About the Role

An established microfinance bank is recruiting a Relationship Manager to identify, onboard, and manage relationships with new and existing customers while driving business growth through deposit mobilization and financial product sales.

Key Responsibilities

• Identify, onboard, and manage relationships with new and existing customers
• Mobilize deposits in line with assigned targets
• Market and sell the Bank's financial products and services
• Maintain strong, long-term relationships with clients to drive retention and growth
• Conduct regular client visits and relationship reviews
• Source viable loan opportunities and conduct preliminary credit assessments
• Assist clients in loan application processes and documentation
• Carry out customer profiling, cash flow analysis, and risk assessment
• Monitor loan performance and ensure timely repayment
• Follow up on overdue facilities and support loan recovery efforts
• Serve as the primary point of contact for assigned customers
• Resolve customer complaints and issues promptly and professionally
• Ensure accurate account opening documentation in line with KYC/AML requirements
• Educate customers on Bank products, policies, and procedures
• Maintain proper documentation and records for all customer interactions
• Report suspicious transactions in line with AML/CFT guidelines

Requirements

• Full compliance with internal policies and regulatory requirements
• Adherence to credit policies, operational guidelines, and ethical standards
• Knowledge of KYC/AML and AML/CFT regulatory frameworks

Location

Lagos, Nigeria