Recovery / Collections Lead at Renda Limited

About the Role

We are seeking an experienced and proactive Loan Recovery/Collection Lead to oversee and drive repayment efforts across our credit portfolio. This role requires strong leadership, strategic thinking, and a hands-on approach to ensuring repayment compliance while fostering positive beneficiary relationships. The ideal candidate brings deep expertise in loan recovery, excellent interpersonal skills, and a track record of leading successful collection teams.

Responsibilities

• Lead and coordinate all field and administrative loan recovery activities for beneficiaries
• Develop and implement effective recovery strategies to reduce default rates
• Supervise and guide recovery agents, monitor their performance, and ensure alignment with recovery goals
• Engage directly with high-risk accounts to negotiate and close repayment plans
• Monitor daily recovery performance, track key metrics, and submit reports to management
• Collaborate with Finance, Risk, and VAS teams to resolve disputes, update repayment statuses, and reconcile balances
• Ensure all recovery activities adhere to regulatory, ethical, and internal compliance standards
• Conduct periodic reviews and audits of recovery processes for continuous improvement

Key Performance Indicators (KPIs)

• Portfolio loan recovery rate (%)
• Default-to-repayment conversion rate
• Performance of recovery agents under supervision
• Accuracy and timeliness of reporting
• Adherence to escalation and compliance protocols

Qualifications

• Minimum 5 years of experience in loan collection, debt recovery, and credit control, with at least 2 years in a supervisory or leadership role
• Proven track record of leading successful field recovery teams or programs
• Strong negotiation, conflict resolution, and interpersonal skills
• Ability to work under pressure, manage multiple accounts, and meet targets
• Proficiency with relevant collection and financial management systems