Receptionist at Corinthia Villa Hotel

About the Role

A reputable organization seeks a dedicated individual for this receptionist position.

Key Responsibilities

• Welcome and greet guests upon arrival
• Answer and direct incoming calls professionally
• Inform guests of hotel rates and available services
• Make and confirm reservations for guests
• Ensure proper room allocation based on guest needs
• Register and check guests in and out
• Confirm and verify relevant guest information
• Verify guest payment methods and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute guest billings accurately and post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages, and documents (such as faxes) for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with housekeeping and maintenance staff to address guest problems or complaints
• Manage conference room bookings and scheduling
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Complete and maintain incident reports, daily activity reports, and other reports as requested by management
• Enforce hotel rules and policies
• Maintain a neat and orderly front desk and reception area

Required Skills and Experience

• Proficiency with Opera and Micros Systems