Receptionist at Class Suites Hotels & Apartments

About the Role

We invite applications from suitably qualified candidates for the position of Receptionist at Class Suites Hotels & Apartments.

Key Responsibilities

• Process guest arrivals and departures, issue room keys, and settle accounts
• Take and confirm bookings via phone, email, or in-person
• Manage guest records in the Property Management System (PMS)
• Answer, screen, and forward phone calls
• Handle mail and correspondence
• Maintain an orderly and presentable reception area
• Perform data entry, filing, and other clerical tasks
• Prepare bills and process payments
• Manage basic cash handling
• Greet, welcome, and register guests
• Provide information, directions, and local recommendations
• Handle guest complaints and resolve issues efficiently