Quality Officer at AXA Mansard

About the Role

AXA OneHealth is seeking a highly skilled Quality Officer to join our team in Lagos. This role is critical in driving our commitment to excellence, ensuring that our healthcare services consistently meet top-quality standards, and fostering a culture where quality is everyone's responsibility.

The ideal candidate will lead our performance management and quality improvement efforts using a data-driven approach, ensuring alignment with our strategic goals and continuous operational excellence.

Key Responsibilities

• Oversee and monitor compliance with hospital-wide policies, procedures, and quality standards
• Develop, implement, and manage the hospital's Quality Management & Improvement System
• Lead regular quality review meetings, analyze performance data, and drive improvement initiatives
• Support the adoption of international healthcare quality standards (e.g., JCI)
• Coordinate variance/incident reporting and ensure thorough investigation and follow-up actions
• Build quality improvement capacity across teams through training and continuous engagement
• Provide regular reports on performance, quality trends, and improvement outcomes
• Train and certify in-house quality improvement champions

Education Requirements

• Bachelor's degree in Medicine, Pharmacy, Dentistry, or related medical field
• Master's degree in Hospital Quality, MBA (Quality Management), or related specialization
• Certification as a Healthcare Quality Professional

Experience Requirements

• Minimum 3 years' experience in Quality Management in a hospital or healthcare organization
• At least 2 years in a supervisory/managerial role
• Experience with accreditation processes (governmental or private) preferred
• Knowledge of JCI standards is an added advantage

Technical Skills

• Strong understanding of QA techniques: audits, inspections, testing, SPC, RCA, and related methodologies
• Ability to analyze and interpret quality-related data