Quality Control Analyst at Spurt!

Role Summary

We are looking for a meticulous and proactive Quality Control Analyst to uphold our standards for pharmaceutical products, service delivery, and partner compliance. This role ensures our customers receive safe, accurate, and high-quality orders every time, while also supporting operational excellence through audits, data review, and issue resolution.

Key Responsibilities

• Conduct routine and spot checks on pharmacy partners to ensure compliance with quality standards
• Monitor order accuracy, prescription validity, and packaging integrity
• Collaborate with operations and pharmacy teams to investigate and resolve customer complaints
• Develop and maintain SOPs and quality assurance checklists for order fulfilment and product handling
• Ensure proper documentation of product recalls, expired products, and non-compliance incidents
• Regularly analyse performance data from partners to identify trends and suggest improvements
• Assist in the onboarding of new pharmacy partners with quality training and audits
• Maintain records of quality control tests, reports, and audit outcomes

Requirements

• Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Biochemistry, or related field
• 2–4 years of experience in a quality assurance/control or compliance role within the healthcare or pharmaceutical sector
• Strong attention to detail and problem-solving skills
• Familiarity with regulatory requirements (NAFDAC, PCN) and e-commerce logistics is a plus
• Comfortable using data tools (e.g., Excel, Google Sheets, Notion)
• Strong communication skills and ability to collaborate across teams