Quality & Compliance Manager

An established company is recruiting for the following position. Reporting To: Group Managing Director or Group Executive Director Job Objective   To ensure that the business and operational processes (both design and implementation) across all Medbury Healthcare Group entities comply with best practice, client expectations, regulatory requirements, and applicable laws. The Quality & Compliance Manager will design and implement a scalable, Group-wide Quality Management System (QMS), provide independent quality assurance to leadership, and drive measurable improvements across governance, risk, compliance, and operational performance. This role requires strong leadership capability, cross-functional influence, and deep regulatory knowledge within the healthcare ecosystem. Key Responsibilities:    Quality Management System (QMS) Design & Implementation  

• Design and implement a coherent, scalable Group-wide Quality Management System aligned with regulatory and stakeholder requirements

• Ensure operational efficiency and effectiveness through standardized processes

• Partner with business units to embed quality into day-to-day operations

• Support the implementation and optimization of digital quality systems (eQMS, audit tools, document control platforms, etc.)

Regulatory Compliance & Governance  

• Ensure compliance with all applicable regulatory, legal, and accreditation standards across business units and geographies

• Maintain deep knowledge of regulatory practices across Diagnostics, Clinical Services, Pharmaceuticals, and related healthcare areas

• Oversee governance and periodic review of organizational policies, SOPs, and procedures

• Assist with and coordinate preparation for external audits and regulatory inspections

Audit & Internal Controls Management  

• Develop and manage the annual audit calendar

• Lead pre-audit preparation, audit execution, reporting, and remediation monitoring

• Monitor financial and operational controls including payment reviews, LPO monitoring, receipt controls, and related services

• Track closure of audit findings and corrective actions

Risk Management & CAPA Oversight  

• Lead root cause analysis of significant quality and compliance events

• Oversee implementation and verification of Corrective and Preventive Actions (CAPAs)

• Monitor incident and adverse event trends

• Identify systemic issues and recommend strategic improvements

Continuous Improvement & Process Optimization  

• Identify and troubleshoot complex organizational challenges

• Recommend process improvements that enhance quality, compliance, and operational efficiency

• Drive measurable impr...