QA Officer (Operations) at OnePort 365

Job Summary

Monitor and evaluate operational processes across port locations, ensuring compliance with quality standards and regulatory requirements. Lead audits, resolve quality issues, and implement corrective actions to enhance service delivery. Develop and track QA metrics, ensuring reporting accuracy and continuous process improvement.

Principal Duties and Responsibilities

• Oversee and coordinate quality assurance activities across multiple port locations to ensure consistent adherence to operational standards and procedures
• Ensure regulatory compliance with freight forwarding operations
• Optimize digital process usage by operational staff through regular updates to the service delivery platform
• Support customer experience by effectively utilizing the platform's quality control and integration tools
• Monitor end-to-end freight forwarding operations processes
• Plan and conduct regular operational audits, identifying compliance gaps and ensuring alignment with internal policies and external regulatory requirements
• Lead investigations into operational quality issues, performing root cause analyses and presenting actionable insights to senior stakeholders
• Develop, implement, and monitor the effectiveness of corrective and preventive action plans (CAPA) to address identified quality issues
• Design and deliver targeted training programs for staff on quality control protocols, operational compliance, and industry best practices
• Collaborate with port operations and cross-functional teams to identify workflow inefficiencies and recommend data-driven improvements
• Generate and present structured quality assurance reports to senior management, highlighting trends, risk areas, and strategic opportunities for process enhancement
• Support the creation and implementation of operational performance dashboards and reporting systems

Career Growth Opportunity

This position offers excellent opportunities for career advancement within a dynamic operations environment.