Public Course Desk Officer at H. Pierson Associates

About the Role

We invite applications from suitably qualified candidates for the position of Public Course Desk Officer. This role is responsible for managing the administration and coordination of public training courses, including participant management, logistics coordination, and client relations.

Key Responsibilities

• Maintain and update the annual public course calendar
• Register participants for scheduled courses and maintain accurate attendance records
• Prepare training materials, name tags, and certificates
• Liaise with facilitators and ensure logistics (venue, equipment, refreshments, etc.) are in place before each program
• Track and monitor course delivery, participant feedback, and evaluation reports
• Respond promptly to client inquiries via phone, email, or in-person regarding public courses
• Send course notifications, joining instructions, and reminders to participants
• Maintain an updated database of clients, participants, and organizations
• Follow up with prospective clients to confirm participation
• Support marketing campaigns for upcoming courses via email, social media, and phone calls
• Assist in developing course flyers and promotional materials
• Maintain visibility of the company's training calendar on the website and digital platforms
• Process registration fees and ensure proper documentation of payments
• Work with accounts to reconcile participant payments and generate receipts
• Prepare weekly and monthly reports on participant numbers, revenue, and client feedback
• Liaise with managers to create and implement training processes

Required Qualifications

• HR or related background with a 2:1 or first class degree from a top-tier university
• Minimum 5 years of Learning & Development experience
• Curriculum development experience
• Excellent business writing and presentation skills
• Excellent verbal communication skills
• Strong B2B business development skills
• Evidence of meeting and exceeding sales targets at executive levels

Preferred Qualifications

• A second degree or professional qualification
• Strong experience in the Financial Services, Technology, or Energy sectors

Location

Lagos, Nigeria