Product Support Sales Representative at Mantrac Nigeria Ltd

Summary of Responsibilities

Achieve agreed sales targets and performance objectives to ensure parts sales profit goals across all segments.

Main Functions

• Visit customers in the region (existing and prospective), identify parts, unit sales, and service opportunities, and secure regular patronage
• Ensure prompt delivery of parts or services, including back-ordered items, with corresponding invoices to drive customer satisfaction and timely payment
• Prepare and implement weekly call plans with corresponding summary reports
• Prepare and maintain updated customer profile lists
• Resolve customer complaints promptly and effectively to retain goodwill and confidence in products, services, and the dealership
• Actively participate in the region's ongoing debt collection initiatives
• Report on competitive activities and sales opportunities for parts, units, and services; implement actions to ensure conversion to relevant products and services
• Implement marketing and promotional programs as required
• Manage company finances prudently and maintain adequate security of company assets under your responsibility
• Identify new business opportunities in the Eastern Region (Oil & Gas, Marine, and Electric Power industries) by monitoring contracts and maximizing onshore and offshore parts sales opportunities
• Coordinate between the company, partners, and customers on parts sales issues and special pricing for selected items

Qualifications

• HND or B.Sc. in Engineering with a minimum of 2 years working experience in technical sections of a similar organization
• Strong interpersonal and communication skills with leadership abilities and initiative-taking capability
• Demonstrated selling skills
• Valid driver's license