Patient Services Associate at Lagos Executive Cardiovascular Clinic

About the Role

We are seeking a compassionate, detail-oriented, and customer-focused Patient Services Associate to join our team. The successful candidate will play a key role in providing excellent front-line support to patients and visitors, ensuring a smooth and positive experience throughout their care journey.

Key Responsibilities

• Greet and assist patients, visitors, and families in a courteous and professional manner
• Register patients on EMR, verify details, and update demographic and medical information accurately
• Schedule and confirm appointments, consultations, and follow-up visits
• Coordinate patient flow between departments to minimize waiting times
• Handle patient inquiries, complaints, and requests promptly and empathetically
• Process billing information, collect co-payments, and ensure confidentiality of patient records
• Collaborate with clinical and operations staff to support efficient hospital operations
• Maintain compliance with hospital policies, data protection laws, and patient privacy regulations

Qualifications and Skills

• A degree in healthcare administration or related field is an advantage
• Previous experience in a hospital, clinic, or customer service environment preferred
• Strong communication and interpersonal skills with a caring and professional demeanor
• Proficient in using hospital management systems (EMR) and Microsoft Office applications
• Excellent organizational and multitasking abilities
• Knowledge of medical terminology is an added advantage