Patient Relationship Executive / Receptionist

Skipper Eye-Q Hospital

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

We are seeking an experienced professional for this opening. Job Responsibilities
  • Patient Greeting & Registration: Welcoming patients and updating demographic information.
  • Scheduling:Booking, rescheduling, and cancelling appointments, including coordinating with specialized staff.
  • Telephone Management: Answering high-volume calls, directing calls, and taking messages.
  • Check-in/Check-out: Verifying insurance, obtaining authorizations (e.g., VSP), processing payments, and scheduling follow-up appointments.
  • Medical Records Management: Maintaining Electronic Medical Records (EMR), scanning documents, and preparing patient charts.
  • Optical Support: Matching completed glasses/contacts with paperwork and notifying patients for pick-up.
  • Patient Care: Assisting with patient inquiries, providing information on procedures, and managing patient flow to ensure a quiet, calm environment.
  • Administrative Tasks: Managing faxes, emails, and ensuring the lobby is clean.
Key Requirements
  • Experience: Previous experience in a medical office or customer service setting is preferred (1-2 years often required).
  • Skills:
  • Proficiency in EMR systems (e.g., Practice Fusion, Accuro) and Microsoft Office Suite.
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Basic knowledge of medical terminology.
  • Attributes: Empathy, professionalism, attention to detail, and a team-player mentality.

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