Outlet Manager at Khenpro Global Services

Job Summary

The Outlet Manager is responsible for overseeing the day-to-day operations of the confectionery/QSR outlet to ensure excellent customer service, efficient operations, product quality, sales growth, and profitability. The role requires strong leadership, adherence to food safety standards, and the ability to manage staff, inventory, cash, and customer satisfaction.

Locations

Ikorodu, Surulere, Gbagada, Osapa, Agungi, and Sangotedo - Lagos, Nigeria

Key Responsibilities

Operations Management

• Oversee daily store operations and ensure smooth workflow
• Ensure the outlet opens and closes according to company standards
• Maintain cleanliness, hygiene, and food safety standards at all times
• Ensure product quality, freshness, and consistency
• Supervise production (where applicable) to meet demand and maintain quality

Staff Leadership & Management

• Manage, train, and supervise all outlet staff (cashiers, baristas, bakers, service crew)
• Prepare staff schedules and assign daily tasks
• Ensure proper grooming, conduct, and performance of team members
• Conduct daily briefings and motivate the team to achieve targets
• Manage disciplinary issues and escalate where necessary

Customer Service & Experience

• Ensure customers receive exceptional service consistently
• Handle customer complaints professionally and provide resolutions
• Create a positive and welcoming in-store experience
• Monitor customer feedback and propose improvements

Sales & Revenue Performance

• Drive daily, weekly, and monthly sales targets
• Implement promotional activities and in-store marketing
• Monitor product mix, peak sales periods, and recommend improvements
• Upsell and cross-sell products to increase revenue

Inventory & Stock Control

• Monitor stock levels and ensure timely replenishment
• Conduct daily, weekly, and monthly stock counts
• Minimize wastage and stock loss