Operations / Teller Officer at Good Neighbours Microfinance Bank

About the Role

This position offers a great opportunity for career growth in banking operations at Good Neighbours Microfinance Bank, Lagos, Nigeria.

Key Responsibilities

• Process new account opening requests (savings, current, fixed deposit, and loan-related accounts)
• Receive and process customer deposits, withdrawals, transfers, loan repayments, and other cash transactions
• Post transactions into the core banking application promptly and correctly
• Handle currency, transactions, and confidential information in a responsible manner
• Provide support to customers by addressing inquiries and resolving complaints
• Balance vault transactions, cash movements, and maintain accurate teller proof sheets
• Comply with CBN, AML/CFT, and bank operational policies
• Ensure proper filing and documentation of all transactions
• Cross-sell bank products and assist customers in completing forms and applications
• Process and book loans accurately
• Ensure high levels of customer satisfaction by delivering prompt and professional service
• Other responsibilities as assigned

Requirements

• OND/HND qualification or B.Sc Certificate in any field
• 1–2 years of experience in banking operations, preferably in a microfinance institution
• Strong analytical, problem-solving, and communication skills
• Familiarity with banking operations, policies, and regulatory requirements