Operations Officer - Fort Knox Group, Lagos

An established company is recruiting for the following position. Key Responsibilities:

• Receive customer shipments at the partner hub and confirm drop-offs accurately.

• Carry out physical checks on packages, including: Packaging quality and completeness, Weight and content verification, Compliance with shipping and courier requirements

• Properly label, sort, and prepare shipments for onward delivery.

• Process shipments end-to-end on the company’s platform, ensuring all required data is correctly captured.

• Coordinate daily shipment handovers to assigned logistics partners or couriers.

• Identify and flag shipment exceptions such as damaged items, incorrect packaging, missing information, or prohibited contents.

• Escalate issues promptly to the appropriate internal teams (Operations, Customer Success, Partner Ops).

• Follow up on escalated issues until resolution, ensuring minimal impact on delivery timelines.

• Communicate delays, issues, or changes clearly to customers and relevant stakeholders.

Serve as the first point of contact for customers visiting or engaging with the partner hub.

• Provide clear guidance to customers on shipment requirements, packaging standards, and next steps.

• Maintain strong working relationships with partner hub staff and courier partners to ensure smooth daily operations.

• Represent the company professionally at all times.

• Ensure all shipment records, weights, statuses, and notes are accurately updated on the system.

• Maintain basic operational records and logs as required.

• Support periodic stock counts, reconciliation, and audits where applicable.

• Flag recurring operational issues and suggest process improvements.

• Adhere strictly to company SOPs, courier guidelines, and regulatory requirements.

• Ensure the hub environment is kept orderly, safe, and operationally efficient.

• Support the implementation of new processes, tools, or operational changes as introduced.

Requirements: & Qualifications

• Minimum of HND in any relevant field.

• At least 2 years of experience in logistics, warehousing, hub operations, or a similar operational role.

• Strong understanding of logistics and shipment handling processes.

• Tech-savvy and comfortable working with web-based platforms, dashboards, and digital tools.

• High attention to detail and strong data accuracy skills.

• Excellent communication skills (written and verbal), with the ability to interact professionally with customers, partners, and internal teams.

• Strong problem-solvi...