Operations Manager at Universal Human Resource Consult

Job Summary

The Operations Manager oversees the day-to-day running of the hotel to ensure smooth operations, exceptional guest experiences, and efficient coordination across all departments. The role involves managing staff performance, maintaining quality standards, optimizing resources, and ensuring compliance with the hotel's policies and brand expectations.

The ideal candidate is an experienced hospitality professional with strong leadership, organizational, and problem-solving skills, dedicated to maintaining operational excellence and guest satisfaction.

Key Responsibilities

Operational Oversight

• Oversee daily operations of all hotel departments including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security
• Ensure all departments operate efficiently and in alignment with the hotel's service standards
• Monitor the quality of products and services provided to guests, ensuring consistent delivery of high-quality experiences
• Coordinate inter-departmental communication to ensure smooth and efficient workflow

Staff Management & Leadership

• Supervise and support department heads in executing their duties effectively
• Conduct regular team meetings to align staff with the hotel's goals and service expectations
• Mentor, train, and motivate employees to perform at their best and maintain high morale
• Evaluate staff performance and recommend development or disciplinary actions as required

Financial & Resource Management

• Support the General Manager in budget preparation and cost control
• Monitor departmental budgets and expenditures to ensure profitability targets are met
• Review and approve operational purchases and ensure optimal resource utilization
• Analyze financial and operational reports to identify areas for improvement

Guest Experience Management

• Ensure exceptional guest satisfaction across all touchpoints
• Handle escalated guest concerns and resolve complaints professionally and promptly