Operations Manager at LifeBank

Job Summary

The Operations Manager oversees all day-to-day operational activities across shifts, ensuring efficiency, productivity, and high-quality service delivery. This role develops and implements operational strategies, manages resources across multiple teams, and ensures that operational goals are met consistently while maintaining compliance with organizational standards.

Key Responsibilities

• Lead and manage daily operations across all shifts to ensure smooth workflow and adherence to company standards
• Develop, implement, and optimize operational policies, procedures, and processes
• Allocate resources effectively, including staffing, scheduling, and workload management across shifts
• Monitor operational KPIs, performance metrics, and team productivity to drive continuous improvement
• Collaborate with cross-functional teams (Finance, HR, Customer Service, Logistics, etc.) to achieve business objectives
• Ensure compliance with quality, safety, and regulatory standards
• Resolve operational challenges and escalate critical issues when necessary
• Manage vendor and supplier relationships, ensuring timely delivery of goods and services
• Prepare and present operational performance reports to senior management
• Lead, mentor, and develop team members to achieve high performance and professional growth
• Support strategic planning and execution of operational initiatives to improve efficiency and service delivery

Requirements

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field (Master's degree is a plus)
• Minimum 3 years of experience in operations, preferably in a healthcare, shift-based or 24/7 operational environment
• Strong leadership, organizational, and decision-making skills
• Experience in managing multi-shift teams and improving operational efficiency
• Excellent communication, interpersonal, and problem-solving abilities