Operations Manager at CADSYNC Consults

About the Role

We are seeking a dynamic and results-driven Operations Manager to oversee the daily operations of the firm and play a key role in driving business growth. This individual will be responsible for ensuring efficient service delivery, expanding the client base, and identifying new business opportunities while maintaining operational excellence.

Key Responsibilities

Operational Management

• Oversee and streamline daily operations to ensure the firm delivers services efficiently, consistently meeting client expectations and service quality standards
• Develop and implement operational strategies and processes to enhance service delivery, client satisfaction, and internal workflow
• Provide support to the CLO for vendor relations and resources needed to meet project deadlines
• Ensure the successful execution of business strategies and policies across all operational areas

Client Service and Retention

• Serve as a key account manager for assigned retainer clients to ensure continuous and effective communication
• Work with the client service team to ensure engagements meet client expectations and service level agreements (SLAs)
• Create initiatives to improve client satisfaction and retention, focusing on personalized and proactive relationship management

Training and Development

• Participate actively in the creation, design, and delivery of internal and client-facing training programs using behavior modification and attitudinal change models
• Ensure training content aligns with client objectives, organizational needs, and industry best practices
• Evaluate the effectiveness of training programs and continuously improve them based on feedback and performance metrics
• Provide coaching and mentorship to junior team members to help them develop professionally and contribute to the firm's overall success
• Develop training materials, manuals, and resources