Operations Lead at FMR AGENCY

About the Role

We are seeking a qualified Operations Lead to oversee the day-to-day operations of our salon. In this role, you will ensure smooth workflow, manage staff, and maintain the high standards necessary to deliver excellent customer service.

Key Responsibilities

Operational Oversight

• Supervise daily salon operations, ensuring all services run efficiently and meet client expectations
• Monitor staff schedules, appointments, and salon workflow, adjusting as necessary for optimal service delivery

Team Management

• Lead and motivate the salon team, promoting collaboration and high performance
• Conduct regular staff meetings and one-on-one sessions to review performance, set goals, and provide feedback
• Ensure compliance with KPIs and operational protocols, addressing issues with underperforming staff members and implementing improvement plans when necessary
• Promote a positive work environment

Customer Service Excellence

• Ensure that all staff members deliver exceptional service, maintaining high standards of professionalism and customer satisfaction
• Handle customer complaints and feedback, resolving issues promptly and effectively
• Develop strategies to improve customer retention and service quality

Inventory and Supplies Management

• Monitor inventory levels, ensuring timely ordering of products and supplies
• Implement inventory management software to track usage and minimize wastage
• Perform regular audits to ensure accurate stock counts and maintain optimal supply levels

Salon Maintenance

• Ensure that the salon is clean, well-organized, and fully operational at all times
• Oversee the maintenance of salon equipment, scheduling repairs and replacements when needed
• Ensure adherence to health and safety standards

Location

Lagos, Nigeria