Operations Implementation and People Performance Executive at The Concept Group

We are looking for a qualified candidate to fill this position. Job Summary

• The Operations Implementation and People Performance Executive will oversee the implementation of operational strategies, optimize workflows, and manage team performance within the Business Operations unit.

• This role is crucial for achieving the unit’s efficiency, quality standards, and productivity goals, directly contributing to organizational growth.

• A strong analytical mindset and data-driven approach are essential to measure performance and support informed decision-making.

Duities and Responsibilities Operations Implementation:

• Lead the rollout of operational strategies and improvements in line with business goals.

• Coordinate with relevant departments to implement new policies, systems, and tools for streamlined workflows.

• Monitor the effectiveness of newly implemented solutions, ensuring alignment with company objectives.

• Regularly assess and propose enhancements for ongoing operational processes using data insights.

People Performance Management:

• Define and track key performance indicators (KPIs) for the Business Operations unit.

• Conduct data-driven appraisals and provide structured feedback to improve performance.

• Develop and manage training programs to enhance employee productivity.

• Drive a culture of accountability and high performance through consistent coaching and performance tracking.

Cross-functional Collaboration:

• Collaborate with the Business Process Analyst and other teams to ensure seamless integration of new processes.

• Coordinate with HR for performance management alignment, employee engagement, and resource allocation.

• Work with finance, compliance, and risk teams to ensure operational activities adhere to standards.

Reporting and Data Analysis:

• Collect, analyze, and interpret operational and performance data to identify efficiency gaps and improvement areas.

• Prepare regular performance and operational reports for the Head of Business Operations.

• Use analytical tools (e.g., Excel, Power BI, or other data visualization software) to support insights and recommendations.

• Leverage data insights to guide decision-making and operational planning.

Requirements

• Bachelor’s degree in Business Administration, Management, Data Analytics, or a related field

• 2+ years of experience in operations management or performance management, ideally within financial services

• Proven experience in data analysis and reporting (using Excel, Power BI, or similar tools)

• Experience with process improvement methodologies (e.g., Lean...