Operations / General Manager at Ralds & Agate

Position Overview

A reputable organization seeks a dedicated individual to oversee the company's operational and administrative functions. The Operations/General Manager will ensure smooth workflow, profitability, and exceptional guest experience across all departments.

Work Locations

• Grailland, Lagos
• Iju Hills, Lagos

Mission and Purpose

The role requires overseeing department leaders, implementing policies, and motivating teams to meet business goals while driving operational excellence.

Key Responsibilities

• Develop and execute operational strategies to drive business growth, profitability, and service excellence
• Oversee daily operations across all departments, ensuring seamless workflow and adherence to standards
• Implement company policies, standard operating procedures (SOPs), and performance frameworks to maintain consistency and efficiency
• Monitor guest satisfaction levels and promptly resolve escalated complaints
• Supervise departmental heads and foster a culture of teamwork, accountability, and continuous improvement
• Conduct periodic operational and financial performance reviews and provide actionable reports to management
• Ensure compliance with health, safety, and regulatory standards across the facility
• Champion staff development by coordinating training programs and promoting skill enhancement
• Manage cost-control initiatives to improve overall operational efficiency and profitability
• Lead business development initiatives and strategic partnerships that enhance occupancy, revenue, and brand positioning

Required Qualifications

• Bachelor's Degree or Diploma in Hospitality Management, Business Administration, or relevant field (Advanced Certifications preferred)
• Minimum 5 years in hospitality management or similar leadership capacity
• Proven experience managing hotel, lodging, or conference operations
• Demonstrated track record in cost control, team management, and guest satisfaction optimization