Operations Coordinator (Health Care) at Ascentech Services Limited

Role Purpose

Coordinate day-to-day hospital operations across OPD, Imaging, Laboratory, Dialysis, Cath Lab, Pharmacy, Wards, and Support Services to ensure safe, efficient, and standardized service delivery aligned with organizational policies and performance targets.

Key Responsibilities

• Orchestrate daily operations huddles; escalate risks and remove bottlenecks
• Implement SOPs, checklists, and turnaround-time targets across departments
• Monitor patient flow (triage → diagnostics → treatment → discharge) and reduce delays
• Track departmental KPIs and prepare weekly/monthly reports
• Coordinate commissioning tasks and maintenance with Biomed/Engineering teams
• Ensure ERP usage for scheduling, inventory, work orders, and incident logging
• Support Quality & Risk for audits, CAPAs, and safety drills
• Liaise with Finance on billing integrity, cash controls, and claims completeness
• Lead shift handovers and on-call coordination for critical services

KPIs and Success Metrics

• Departmental turnaround times on target; >95% equipment uptime
• >90% SOP compliance; incident closure within SLA
• Patient waiting time reduction and improved satisfaction scores

Qualifications and Experience

• Bachelor's Degree in Healthcare, Operations, or Business (Master's preferred)
• 5-8 years of hospital operations experience, ideally in tertiary or specialty facilities
• Demonstrated experience with ERP/EMR workflows and KPI dashboards

Required Skills and Competencies

• Strong coordination and stakeholder management abilities
• Data-driven mindset with advanced Excel and ERP reporting skills
• Knowledge of patient safety, infection control, and JCI/ISO concepts

Compensation

N600,000 - N900,000 monthly

Application Closing Date

30th November, 2025