Operations & Care Coordinator - Osun

About the Role

We are seeking an Operations & Care Coordinator to join our dynamic and expanding team. You will manage the daily operations of care delivery, ensuring caregivers and nurses are properly scheduled, care plans are followed, and operational issues are resolved quickly.

This is a remote role ideal for someone who is highly accountable, self-organized, calm under pressure, and experienced in coordinating people and schedules, especially in healthcare or field-based environments.

Key Responsibilities

Care Operations & Scheduling

• Create and manage weekly caregiver schedules
• Coordinate nurse visits and follow-ups
• Ensure care plans are executed consistently
• Resolve shift gaps and caregiver absences

Caregiver & Nurse Coordination

• Coordinate onboarding of new caregivers and nurses
• Introduce caregivers to patients and families
• Walk caregivers through care plans and expectations
• Act as the main point of contact for operational issues

Hiring & Onboarding Support

• Screen and shortlist caregiver and nurse candidates
• Coordinate interviews and onboarding logistics
• Support quick staffing when new clients are onboarded

Operations Reporting

• Maintain basic operations records
• Share weekly operations summaries with management
• Flag risks early (staffing gaps, care issues, recurring problems)

Requirements

• 1–3 years of experience in healthcare administration, home care, NGO operations, or field coordination
• Strong scheduling and coordination skills
• Comfortable managing caregivers and nurses across locations
• Good written and verbal communication skills
• Basic proficiency with Google Suite (Docs, Sheets, Slides, Notes, Mail, etc.)
• Strong attention to detail and follow-through

Key Traits

• Highly organized
• Proactive problem solver
• Calm and dependable
• Empathetic but firm

What This Role Is NOT

• Not a marketing or sales role
• Not a clinical decision-making role