Operation Supervisor at Greywood Hotels and Apartments

About the Role

We are looking for a dynamic Operations Supervisor to join our expanding team at Greywood Hotels and Apartments in Lagos. You will oversee daily hotel operations to ensure smooth workflow across all departments, maintain high service standards, support staff performance, and drive operational efficiency. The ideal candidate is organized, proactive, and able to lead teams while maintaining excellent guest satisfaction.

Key Responsibilities

Daily Operations Management

• Oversee day-to-day activities across departments including housekeeping, front desk, maintenance, laundry, food & beverage, and security
• Ensure all departments follow hotel policies, standards, and operational procedures
• Conduct routine checks of hotel facilities to ensure cleanliness, safety, and readiness for guests
• Monitor staff attendance, shift schedules, and workflow to ensure adequate coverage

Staff Supervision & Coordination

• Supervise and guide departmental staff to ensure quality service delivery
• Provide on-the-job coaching to improve staff performance and professionalism
• Coordinate interdepartmental communication for smooth and effective operation
• Resolve staff concerns and escalate issues when necessary

Guest Service & Satisfaction

• Handle guest complaints promptly and professionally to ensure satisfaction
• Monitor service quality and ensure all guests receive timely assistance
• Support the front office in managing guest check-in and check-out when needed
• Ensure all guest requests are followed up and completed efficiently

Compliance, Safety & Standards

• Enforce health, safety, and sanitation standards throughout the hotel
• Ensure compliance with hotel policies, standard operating procedures, and quality standards
• Report any safety hazards or maintenance issues to the appropriate department

Reporting & Administration

• Prepare daily operational reports for management
• Monitor inventory for housekeeping, maintenance, and other departments
• Assist in implementing new operational processes