Offre fiable

Onsite Service Desk Assistant

Tranter IT Infrastructure Services Limited

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

We invite applications from suitably qualified candidates. Salary: 209k net Key Duties and Responsibilities
  • Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)
  • Respond to customer queries by phone and email
  • Create step-by-step training material (one-point lessons) with screenshots for use by business users where required
  • Provide technical assistance and support for concerns and issues related to systems, software, and hardware
  • Maintain conformance of computer systems
  • Where required, participate in engagement sessions to determine root cause of recurring issues
Minimum Educational Requirement
  • University degree in Computer Science or related discipline
Minimum Work Experience
  • 3 years working experience in Information Technology and computer networking
  • Working experience in IT service management
  • Experience working in an FMCG environment is a plus
Knowledge and Skill Requirements
  • Knowledge of IT Service Management (ITIL)
  • Knowledge of Cisco networking (CCNA)
  • Computer network configuration and troubleshooting skills
  • Office 365 and windows operating system support skills
  • Knowledge of power platform a plus

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