Network Operations Center (NOC) Engineer at Cobranet Limited

About the Role

This position offers a great opportunity for career growth in a dynamic network operations environment.

Key Responsibilities

• Perform system administration tasks on all elements of the network
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro-actively monitor network and system performance
• Analyze traffic data and trends and escalate areas of concern to the network design authority
• Perform network surveillance 24/7 and respond to network-reported and customer-reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner
• Manage problem resolution using network monitoring and management tools
• Escalate problems to third level support (Problem Management Team) where these cannot be resolved within the NOC
• Monitor key suppliers' service levels and highlight where Service Level Agreements (SLAs) are not being met

Required Education & Qualifications

• B.Sc Degree or HND in Computer Engineering or Telecommunications
• Cisco CCNA/CCNP certification
• Technical experience in a telecommunications or network operations environment
• Very good understanding of wireless communications technology
• Knowledge of managing Cisco switches

Required Skills & Attributes

• Strong communication skills (written and verbal)
• Capable of making solid, fact-based decisions under pressure
• Ability to work well in an international, multi-cultural, and high-pressure technical environment
• Availability to work 24/7 shift rotation