Network Installer at Fort Knox Group

About the Role

An exciting opportunity has arisen for a motivated professional to join our team as a Network Installer.

Duties and Responsibilities

• Coordinate with dispatch for daily appointments
• Carry material and stage equipment for installation at customer premises
• Guide, coordinate, and oversee fellow installers
• Assist with accessories and device collection from assigned stock pick-up points as needed
• Assist with the completion of tasks within allotted timeframes
• Review paperwork with customers where needed
• Wear all identification, safety, and courtesy equipment at all times
• Educate customers about benefits and upsell add-on sales products
• Educate customers on the features and functionality of installed products
• Test electrical equipment and systems to ensure proper functioning of routers and services
• Crawl into small spaces, work in all climates, and maintain physical fitness
• Maintain installation tools and equipment in safe working order
• Assist in the removal and installation of materials on customer premises
• Evaluate and monitor the performance and quality standards of sub-contractors within assigned infrastructure boundaries
• Provide reports of completed work with corresponding timesheets for daily submission

Requirements

• Minimum High School Diploma or trade school certification
• Degree in IT or Engineering (preferred)
• 1–2 years of previous trade experience (a plus)
• Strong troubleshooting abilities
• Splicing and racking abilities
• Ability to manage multiple requests and complexities
• Experience onboarding new clients
• Ability to work in non-traditional spaces such as roofs or basements
• Hands-on experience installing and adjusting equipment (preferred)
• Exposure to working in strenuous fields or environments