Network Engineer (Entry Level / NYSC) at Swift Networks

About the Role

Due to rapid expansion, we are seeking a qualified candidate for this technical position. As a leading broadband connectivity services provider in Nigeria, we are committed to maintaining our market position through skilled technical expertise.

Key Responsibilities

• Monitor network performance locally and over the air interface
• Perform 24/7 network surveillance and respond to network-reported and customer-reported problems
• Provide specialist technical support to all departments regarding network and radio-related issues
• Coordinate and perform maintenance of cell sites managed by the company, and liaise with vendors on maintenance of other cell sites
• Configure and perform bench testing of new products, and provide Authority To Proceed (ATP) approval for those products
• Act as technical point of contact with vendors regarding radio and microwave equipment RMA issues
• Assist junior engineers and support staff with network-related training
• Maintain detailed documentation of network designs, configurations, incidents, and resolutions
• Create and maintain network diagrams, procedures, and troubleshooting guides
• Provide regular reports on network performance, uptime, and capacity to management
• Carry out other duties as assigned by the Head of Department

Collaboration and Support

• Collaborate with other teams to ensure continuous network monitoring and early detection of issues
• Work closely with customer service teams to resolve customer-related network issues
• Provide technical support to other departments while deploying new services or systems

Research and Development

• Stay up to date with the latest networking technologies and best practices
• Evaluate new networking solutions and tools

Reporting

This position reports to the Customer Support Manager.