Manager at Lynn Group

About the Role

The LYNN Naturals Manager is the heartbeat of our mission, ensuring that every client interaction, team experience, and operational process reflects our commitment to wellness, beauty, and purpose. You will be responsible for the day-to-day operations of the LYNN Naturals Studio, from client relations and team coordination to brand representation and customer experience.

This role requires both emotional intelligence and leadership skill — someone who can maintain LYNN's calm, luxury, and empowering environment while ensuring efficiency and profitability.

Key Responsibilities

Customer Experience & Brand Alignment

• Welcome every guest warmly and attentively, ensuring they feel seen, valued, and cared for
• Uphold the LYNN Naturals standard of service — calm tone, confident presence, empathetic listening, and graceful professionalism
• Ensure the studio ambience reflects LYNN's brand values: clean, calm, natural, and nurturing
• Encourage clients to view their visit as an act of self-care and self-worth
• Resolve client concerns with empathy, transparency, and confidence

Team Management & Culture Building

• Lead, motivate, and mentor stylists and support staff to deliver consistent, high-quality service
• Conduct regular team check-ins and wellness reflections to promote balance and harmony
• Maintain clear communication, mutual respect, and a shared commitment to LYNN's mission
• Ensure grooming, punctuality, and professionalism across all team members
• Foster a purpose-driven culture that aligns with LYNN's broader ecosystem values

Operations & Administration

• Oversee daily scheduling, appointments, and client flow
• Track inventory and ensure timely replenishment
• Maintain cleanliness and orderliness
• Ensure compliance with health, safety, and hygiene standards
• Handle cash and point-of-sale operations accurately
• Submit performance reports and maintain operational documentation

Career Growth Opportunity

This position offers a great opportunity for career growth within a purpose-driven organization.