Learning and Performance Manager

Position Overview

The Learning and Performance Manager is responsible for designing, implementing, and managing learning, development, and performance management frameworks that enhance employee capability, productivity, and business performance. The role ensures that staff skills, competencies, and performance align with organizational goals and strategic objectives, while guaranteeing that all staff receive the necessary skills, knowledge, and behavioural training to deliver exceptional guest experiences in line with hospitality service standards and operational goals.

Learning & Development Responsibilities

• Develop and implement learning and development strategy aligned with business needs
• Conduct training needs assessments across departments to identify skill gaps and development priorities
• Design and coordinate onboarding, leadership development, technical, and soft-skills training programs
• Manage internal and external training facilitators, consultants, and training vendors
• Ensure training programs are practical, measurable, and relevant to operational requirements
• Oversee e-learning platforms, training materials, and learning resources

Performance Management Responsibilities

• Design, implement, and continuously improve the performance management system (KPIs, appraisals)
• Support departments in setting clear, measurable performance objectives aligned with business goals
• Coordinate performance appraisal cycles, including goal setting, mid-year reviews, and annual evaluations
• Provide guidance and training to managers on performance coaching, feedback, and corrective actions
• Monitor performance trends and recommend interventions to improve productivity and accountability

Talent Development & Succession Planning Responsibilities

• Identify high-potential employees and support career development and succession planning initiatives
• Collaborate with management to develop individual development plans