Key Account Manager at Drugstoc eHub Limited

About the Role

Drugstoc eHub Limited seeks a dedicated Key Account Manager to manage and grow relationships with the company's most important clients – typically large hospitals, health systems, or major pharmacy chains that contribute significantly to company revenue. As the primary liaison between key accounts and Drugstoc, you will develop a deep understanding of client needs, ensure exceptional service delivery, and identify opportunities to cross-sell or upsell additional products and services.

This role involves strategic planning for each key account, negotiating contracts or supply agreements, and coordinating internally to ensure orders, deliveries, and special projects (such as inventory management solutions or financing options) are executed smoothly. Your goal is to build long-term partnerships that drive mutual value, achieve sales targets through account growth, and secure high client satisfaction and retention.

Key Responsibilities

• Build and maintain strong multi-level client relationships through regular check-ins and visits, ensuring satisfaction with Drugstoc's services
• Act as a dedicated point of contact, responding quickly to inquiries and resolving issues to strengthen client trust
• Monitor ordering patterns, track account-specific sales targets, and introduce clients to the full product portfolio
• Promote new products and services, and support clients with bulk or standing orders to maximize uptake and revenue growth
• Lead contract discussions covering pricing, credit terms, delivery schedules, and SLAs, securing mutually beneficial agreements
• Manage timely contract renewals while identifying opportunities to upsell or broaden the scope of services

Core Focus Areas

• Account Planning & Growth
• Customer Advocacy
• Sales Target Achievement
• Risk Management & Retention
• Business Reviews & Partnership Building

Location

Lagos, Nigeria