IT Support Staff at HRLeverage Africa

About the Role

We are seeking a qualified IT Support Staff member to provide technical support, maintain IT systems, and ensure smooth technology operations. Proximity to Gwarimpa will be an advantage.

Key Responsibilities

• Provide technical support for hardware, software, and network issues
• Install, configure, and maintain computer systems, software, and office devices
• Manage user accounts, email setups, and access permissions
• Monitor and maintain internet connectivity, printers, and other IT resources
• Perform routine system updates, backups, and security checks
• Troubleshoot and resolve technical problems efficiently
• Assist with cybersecurity measures and promote safe IT practices
• Maintain documentation of IT assets and support activities

Requirements

• Bachelor's degree in IT, Computer Science, or related field (preferred)
• Experience in IT support or a similar role (advantageous)
• Strong knowledge of computer systems, networks, and software applications
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Candidates living near Gwarimpa are strongly encouraged to apply