IT Support Officer at Terawork

About the Role

We invite applications from suitably qualified candidates for the position of IT Support Officer. In this role, you will be responsible for setting up and supporting office network infrastructure, ensuring all users have secure access to shared drives, internet, printers, and communication tools.

Key Responsibilities

• Set up and maintain office network infrastructure
• Ensure secure access to shared drives, internet, printers, and communication tools
• Provide ongoing technical support to end users
• Implement and manage ticketing system for support requests
• Train users on basic IT usage and troubleshooting
• Maintain system uptime and network performance

Required Skills

• Hardware and software troubleshooting
• Windows and macOS proficiency
• Basic Linux knowledge
• Network configuration (TCP/IP)
• DNS and DHCP management
• LAN/WAN support
• VPN setup and troubleshooting
• Active Directory management
• Microsoft 365 administration
• Email configuration (Outlook, Exchange)
• Printer and peripheral device support
• Software installation and updates

Acceptance Criteria

• Stable wired/wireless network with internet access for all users
• Shared drive access set up with user-specific permissions
• Network printer installed and accessible from all devices
• Email and communication tools (e.g., Microsoft Teams) fully configured
• Backup solution in place for shared drive
• Complete documentation of setup and configurations
• System uptime maintained at 98%+ over a 30-day test period
• Users trained on basic IT usage and troubleshooting
• Ticketing system implemented for ongoing support

Compensation

₦200,000

Location

Lagos, Nigeria