IT Support Officer at Basol Energy Services Limited

About the Role

An exciting opportunity has arisen for a motivated professional to join our team as an IT Support Officer. As technology becomes embedded in virtually every business and aspect of daily life, information technology support becomes essential. When support is provided well, people can be more productive, and customer satisfaction is strengthened.

What is IT Support?

IT support is a service that helps users resolve technical problems with computers, software, networks, and other technology systems to ensure smooth business operations. It involves providing technical assistance and solutions to employees and end-users through a dedicated team of IT professionals, often accessible through a centralized help desk system.

Key Responsibilities

The primary goal is to furnish users with solutions to their operational challenges. In this role, you will:

• Ensure the service is available and performs well
• Perform day-to-day maintenance tasks
• Carry out operational tasks related to the service
• Provide just-in-time training and support to end users
• Resolve product and service issues
• Keep response times and resolution times low
• Handle equipment setup, installation, and configuration

Location

Lagos, Nigeria